delivery and returNS

We ship your order to all destinations worldwide. If you are outside Switzerland, please be aware that you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

All orders will be sent out one or two days after the payment has been received. We use Swiss Post as the forwarder. For shipment within Switzerland you will receive your goods within 2 to 5 days of placing the order. For shipment outside Switzerland you will receive your goods depending on your location. It should not take longer than 10 to 12 business days.

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund. Please inform us by e-mail that you want to return a product.

When we receive the product, we will refund the value of the purchase, but not the original freight. All products must be returned in their original packaging. The product and the packaging cannot be broken or in any other way damaged. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products.